Speech Recognition Tuning Tool

Overview

While working at Intervoice, Inc. (2001-2007), I designed and developed the Universal Tuning Tool.

Intervoice’s Professional Services department relied on this tool to measurably improve speech application performance for many customers, including:

  • Geico
  • T-Mobile
  • Chase
  • US Bank
  • Continental Airlines
  • the IRS
  • Baylor Medical
  • Sirius Radio

Features:

  • multiple platforms: IQTalk, VXML, HP OCMP
  • multiple ASR vendors: Nuance, Speechworks, Microsoft
  • multiple languages: English, Spanish, Portuguese
  • call review and transcription
  • offline grammar experiments.

Why This Matters

TODO

What I’m Exploring

  • TODO

Status

TODO

What This Demonstrates

  • I have professional experience in audio technology
  • Reflects my interest in linguistics